Westjet Airlines Flight Change Policy

WestJet Airlines offers passengers the flexibility to change or cancel flights, with policies and associated fees varying based on the fare type purchased and the timing of the change. Below is an overview of WestJet's flight change policies:

General Guidelines:

Timeframe for Changes: Flight changes or cancellations can be made up to 2 hours before the scheduled departure time.

24-Hour Grace Period: If a booking is canceled within 24 hours of the original booking time, and the flight's departure is more than 24 hours away, passengers are eligible for a full refund to the original form of payment. For flights departing within 24 hours of booking (same-day travel), a cancellation fee applies, and the refund is issued as a Travel Bank credit.

Fare Types and Associated Fees:

UltraBasic Fare:

• Changes and Cancellations: Not permitted after the 24-hour grace period. Funds are forfeited if changes or cancellations are attempted beyond this window.

Econo Fare:

• Changes: Allowed up to 2 hours before departure, subject to a fee of $100 CAD/USD per person per direction for North American destinations. For European destinations, the fee is $150 CAD/USD per person. Fare differences and applicable taxes also apply.
• Cancellations: Non-refundable after the 24-hour grace period; funds are forfeited.

EconoFlex Fare:

• Changes: Permitted without a change fee; passengers only pay any fare difference and applicable taxes.
• Cancellations: Refundable to the original form of payment.

Premium and Business Fares:

• Changes: Allowed up to 2 hours before departure, with fees varying based on destination. For North American destinations, the fee is $100 CAD/USD per person; for European destinations, the fee is $300 CAD/USD per person. Fare differences and applicable taxes also apply.
• Cancellations: Non-refundable after the 24-hour grace period; funds are forfeited.

PremiumFlex and BusinessFlex Fares:

• Changes: Permitted without a change fee; passengers only pay any fare difference and applicable taxes.
• Cancellations: Refundable to the original form of payment.

Same-Day Changes:

• The new flight departs on the same calendar day as the original.
• The origin and destination remain the same.
• The fare purchased is Econo, EconoFlex, Premium, PremiumFlex, Business, or BusinessFlex.
• Seats are available in the same cabin as originally booked.
• The flight is operated by WestJet or WestJet Encore.

Same-day changes are not available for UltraBasic fares, charter flights, routes with only one daily departure, or if no remaining departures are available on that day.

How to Make Changes:

Online: Visit WestJet's Manage Trips portal to change or cancel flights.

Customer Service: Contact WestJet directly for assistance with flight modifications.

Travel Agents: If the booking was made through a travel agent or third-party, passengers should reach out to them for changes.

Additional Considerations:

Fare Differences: When making changes, if the new fare is higher, passengers must pay the difference. If the new fare is lower, the difference is typically forfeited.

Travel Advisories: In cases where a travel advisory is in effect, WestJet may offer more flexible change and cancellation options, potentially waiving fees and fare differences.