Viva Aerobus rebranded itself as "Viva" and introduced a new policy called "Flex-Sí-bility," aimed at providing passengers with greater flexibility, including options for name changes and corrections.
Eligibility: Passengers can change the name on their ticket up to 2 hours before departure.
Process: To initiate a name change, contact Viva's customer service or visit their official website and navigate to the 'Manage Booking' section.
Fees: Fees may apply for name changes, depending on the fare type and timing of the request. It's advisable to check with Viva directly for precise fee details.
Minor Corrections: Passengers are allowed to correct minor errors in their name or date of birth at no additional cost.
Process: Minor corrections can typically be made online through the 'Manage Booking' section or by contacting customer service.
Documentation: For legal name changes due to marriage, divorce, or other reasons, passengers may be required to provide supporting documentation, such as a marriage certificate or court order.
Ticket Transfer: Transferring a ticket to another person is generally not permitted. The original passenger must remain the same.
Booking Channels: Name changes or corrections are applicable to bookings made directly through Viva's official channels. For tickets purchased via third-party agents, passengers should contact the respective agent for assistance.
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