If you miss your Viva Aerobus flight without prior cancellation—a situation known as a "no-show"—the airline's policies are as follows:
No Compensation or Refund: Viva Aerobus does not offer compensation, refunds, or changes for missed flights.
No Liability for Passenger Error: The airline is not liable for missed flights due to causes attributable to the passenger.
Exceptions for Serious Situations: In exceptional cases involving serious situations beyond the passenger's control, Viva Aerobus may, at its discretion, issue a flight voucher for rebooking. Documentation supporting the situation is required.
Timely Arrival: Ensure you arrive at the boarding gate well before the closing time, typically 20 minutes before departure, to avoid missing your flight.
Immediate Communication: If you anticipate missing your flight, promptly contact Viva Aerobus' customer service to explore possible rebooking options or alternative arrangements.
Review Fare Conditions: Understand the terms associated with your specific fare, as policies regarding changes and missed flights can vary.
Travel Insurance: Consider purchasing travel insurance that covers missed flights to mitigate potential financial losses.
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