Virgin Australia's flight change and cancellation policies vary depending on the fare type purchased. Below is a summary of these policies:
Domestic Fares:
Lite Fare:
- Changes: Permitted more than 14 days prior to departure with a $99 fee plus any fare difference. Up to midnight prior to departure, changes incur a $99 fee plus fare difference.
- Cancellations: Non-refundable; cancelling results in forfeiture of the fare.
Choice Fare:
- Changes: Allowed more than 14 days prior to departure with a $99 fee plus fare difference. Up to midnight prior to departure, changes also incur a $99 fee plus fare difference.
- Cancellations: Eligible for a travel credit with a $99 fee. Refunds to the original payment method are not available.
Flex Fare:
- Changes: No change fees; passengers pay only the fare difference.
- Cancellations: Eligible for a refund to the original payment method with a $99 fee.
Business Fare:
- Changes: No change fees; passengers pay only the fare difference.
- Cancellations: Fully refundable with no cancellation fees.
International Short-Haul Fares:
Lite Fare:
- Changes: Permitted more than 14 days prior to departure with a $99 fee plus any fare difference. Up to midnight prior to departure, changes incur a $99 fee plus fare difference.
- Cancellations: Non-refundable; cancelling results in forfeiture of the fare.
Choice Fare:
- Changes: Allowed more than 14 days prior to departure with a $99 fee plus fare difference. Up to midnight prior to departure, changes also incur a $99 fee plus fare difference.
- Cancellations: Eligible for a travel credit with a $99 fee. Refunds to the original payment method are not available
Flex Fare:
- Changes: No change fees; passengers pay only the fare difference.
- Cancellations: Eligible for a refund to the original payment method with a $99 fee.
Business Fare:
- Changes: No change fees; passengers pay only the fare difference.
- Cancellations: Fully refundable with no cancellation fees.
General Guidelines:
Change Fees: Apply per person, per booking, and are consistent for bookings made with Velocity Points + Pay.
Fare Differences: If the new fare is more expensive than the original, passengers must pay the difference.
Name Changes: Permitted only for certain fares and may attract fees and surcharges.
No-Shows: Fares are generally non-refundable in the event of a no-show, unless Virgin Australia failed to communicate relevant flight changes in line with their Guest Compensation Policy or as required by applicable laws.
How to Change or Cancel Your Booking:
Online: Visit Virgin Australia's "Manage Your Booking" portal to retrieve itinerary details and make changes or cancellations, provided you haven't checked in online.
Guest Contact Centre: Contact Virgin Australia's Guest Contact Centre at 13 67 89 within Australia. Service fees may apply for bookings made, changed, or canceled via the Contact Centre.
Additional Considerations:
Travel Credits: Valid for 12 months from the date of issue, excluding USA flight bookings. For bookings involving flights into, out of, or within the USA, travel credits are valid for five years from the date of issue.
COVID-19 Impacted Travel: Virgin Australia offers flexibility for guests impacted by COVID-19, allowing date changes without a change fee or placing the fare into credit with the cancellation fee waived. Fare differences may apply at the time of rebooking.
