Ukraine International Airlines Name Change Policy

Ukraine International Airlines (UIA) has specific guidelines regarding name changes or corrections on flight tickets, though the airline’s operations have been suspended since February 24, 2022, due to the Russian invasion of Ukraine. As of the current date, April 10, 2025, UIA has not resumed flights, and its policies may not be actively enforceable until operations restart. However, based on the most recent information available from UIA’s official website (flyuia.com) and general airline practices, here’s an overview of their name change policy as it stood prior to the suspension:

Name Correction vs. Name Change

Name Correction: UIA allows corrections to a passenger’s name in cases of minor errors (e.g., misspellings, inverted names, or updates due to marriage/divorce) as long as the change does not alter the identity of the traveler. For example:

• Correcting a typo (e.g., "Jonh" to "John").
• Adjusting a name due to a new passport with a different transliteration (e.g., from Cyrillic to Latin characters).
• Updating a last name with supporting documentation like a marriage certificate.
• A service fee of approximately $50 USD may apply for such corrections, depending on the circumstances, and only minor adjustments (not a full name replacement) are permitted.

Name Change: Transferring a ticket to a completely different person (i.e., a full name change) is generally not allowed under UIA’s policy. This aligns with many airlines’ practices to prevent ticket reselling and protect revenue streams.

Process for Name Corrections

Where to Request: If the ticket was purchased directly from UIA’s website (flyuia.com), passengers need to use the "Manage My Booking" service or submit a request through the feedback form, selecting "Modify Booking" or "Get a Refund" as applicable. For tickets bought through travel agents, changes must be requested via the agent.

Requirements:

• Provide the booking reference (6-digit PNR or ticket number starting with 566) and the passenger’s last name as it appears on the ticket.
• For legal name changes (e.g., due to marriage), supporting documentation like a marriage certificate or updated passport may be required.

Timing: Changes must typically be requested no later than 14 hours before the departure time of the first unused flight segment on the ticket.

Fees: A service fee applies (e.g., $50 USD for name corrections due to spelling errors or transliteration changes; $5 USD for infant ticket corrections). Fees can vary based on fare rules and ticket type.

Key Conditions

Ticket Validity: Changes are only possible for tickets issued on UIA forms (ticket numbers starting with 566) and within the ticket’s validity period.

Fare Rules: The ability to make corrections and associated costs depend on the fare type purchased (e.g., Economy Lite, Economy Flex, Business). More flexible fares may incur lower or no fees for changes.

No-Show Risk: If a passenger misses a flight without notifying UIA beforehand, refund or change requests may be denied, even with valid reasons.