TAAG Angola Airlines allows passengers to change their flights, with policies and fees that vary based on fare type, ticket validity, and timing. Here's an overview:
International/Regional Flights: Tickets are valid for one year from the date of issue. Rebooking is permitted within this period. For partially used tickets, the validity is one year from the date of the first outbound travel.
Domestic Flights: Tickets are valid for six months from the date of issue. Rebooking is allowed within this timeframe. For partially used tickets, the validity is six months from the date of the first outbound travel.
Saver Fare: Changes incur a fee of USD 250.00 per ticket. A "change" refers to modifications in flight, date, or booking code.
Classic Fare: Changes are subject to a USD 100.00 fee per ticket.
Saver Fare: A no-show fee of USD 250.00 applies if a passenger fails to board without prior notice.
Classic Fare: A no-show fee of USD 100.00 is charged under similar circumstances.
Eligibility: Refunds are permitted within the ticket's validity period—one year for international/regional flights and six months for domestic flights. Refunds must be processed by the issuing sales office or travel agency and will be made using the original payment method.
Fees: Refunds are subject to administrative fees: 15% for tickets paid in Angolan Kwanza (AOA) and 5% for those paid in US Dollars (USD).
Contact Channels: To change your booking date, reach out through TAAG's contact channels.
Upgrades: Passengers can upgrade by contacting TAAG at a check-in counter, through the contact center, or at a TAAG store. Upgrades are subject to seat availability and payment depends on current fares.
Fare Differences: When reissuing a ticket, you may change to the same class; if upgrading to a higher class, any price difference must be paid.
Administrative Fees: Refunds are subject to administrative fees: 15% for tickets paid in Angolan Kwanza (AOA) and 5% for those paid in US Dollars (USD).
Processing: Refunds must be handled by the issuing agent and are processed in the currency of the original purchase.
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