Swiss International Airlines Flight Change Policy

Swiss International Air Lines (SWISS) offers passengers the flexibility to modify their bookings, subject to certain conditions and fees. Here's an overview of their flight change policy:

General Guidelines:

Eligibility: Most tickets can be changed, but restrictions may apply based on the fare type purchased. For instance, Economy Light fares typically have more limitations compared to Business or First-Class fares.

Timing: Changes must be made before the original flight's departure time. It's advisable to initiate changes as early as possible to ensure availability.

Fare Differences: If the new flight has a higher fare, passengers are required to pay the difference. Conversely, if the new fare is lower, refunds may not always be provided, depending on the fare conditions.

24-Hour Flexible Booking Policy:

SWISS allows passengers to change or cancel their booking within 24 hours of purchase without incurring any fees, provided the booking was made at least seven days before departure. This offers travelers a short window to adjust their plans without penalty.

Same-Day Flight Changes:

Eligibility: Passengers holding Premium Economy or Business Class tickets can make same-day changes to their flights without additional charges, subject to seat availability. Basic fare tickets are typically not eligible for same-day changes.

Procedure: Same-day changes can be requested online via the "Manage Booking" section on the SWISS website, through their mobile app, or by contacting customer service.

Fees for Flight Changes:

Change fees vary based on factors such as fare type, route, and timing of the change. For example:

• Non-Refundable Tickets: Changing a non-refundable ticket may incur fees ranging from $200 to $500, depending on the destination and fare difference.
• Refundable Tickets: Passengers with refundable tickets might have change fees waived, provided seats are available and all terms and conditions are met. However, if the new ticket price is higher than the original, the fare difference must be paid.

How to Change Your Booking:

Online: Visit the SWISS website and navigate to the "Manage Booking" section. Enter your booking reference and last name to access your reservation and make the necessary changes.

Customer Service: If you encounter issues online or have specific questions, contact SWISS customer service for assistance.

Important Considerations:

Third-Party Bookings: If you purchased your ticket through a travel agency or third-party website, you might need to contact them directly to make changes.

Additional Services: Changes to flights may affect ancillary services such as seat selections, meal preferences, or extra baggage allowances. Ensure these are reviewed and adjusted as needed when modifying your booking.