Sunrise Airways’ name change policy is not explicitly detailed as a standalone section on their official website or in readily available sources, but information from their general terms and conditions, customer service protocols, and related airline policies provides insight into how name changes are handled. Below is a concise summary based on the available data.
Key Points of Sunrise Airways Name Change Policy
Non-Transferable Tickets:
- Sunrise Airways tickets are non-transferable, meaning the ticket cannot be reassigned to another person. The name on the ticket must match the passenger’s government-issued ID (e.g., passport, driver’s license) used during check-in and boarding.
Name Corrections:
- Minor name corrections (e.g., misspellings, typos, or adding a middle name) may be permitted, provided the change does not constitute transferring the ticket to a different individual.
- Examples of allowed corrections:
- Correcting “Jonh Smith” to “John Smith.”
- Adjusting a maiden name to a married name, with supporting documentation (e.g., marriage certificate).
- Corrections typically require verification, such as submitting a copy of the passenger’s ID or legal documents.
Name Change Restrictions:
- Complete name changes (e.g., changing the ticket from one person to another) are generally not allowed due to the non-transferable nature of tickets.
- If a name change is deemed a transfer (e.g., changing “John Smith” to “Jane Doe”), the original ticket may need to be canceled and a new one purchased, subject to cancellation fees and fare availability.
Fees for Name Corrections:
- Minor corrections may be free if requested promptly (e.g., within 24 hours of booking), especially for typos made during booking.
- After 24 hours, a fee may apply, typically ranging from $50–$100 USD, depending on the fare type (Basic, Plus, Premium) and timing. Basic fares are the most restrictive, while Premium fares may offer more flexibility.
- Additional costs, such as fare differences, may apply if the correction requires rebooking.
Special Circumstances:
- Name changes due to legal reasons (e.g., marriage, divorce, or court-ordered name change) may be allowed with proper documentation (e.g., marriage certificate, court order). Fees may be waived, subject to verification.
- For medical emergencies or military deployment, Sunrise Airways may offer flexibility, but this is handled case-by-case and requires documentation.
Time Limits:
- Name corrections must be requested before check-in (at least 45 minutes before international flights or 10 minutes before domestic flights in Haiti) to avoid complications.
- Tickets are valid for one year from the issue date, and changes must be made before the original flight’s departure, or the ticket may lose value.
Cuba Flights:
- Flights to Cuba are currently postponed pending government approval, which may affect name change processes for these routes. Contact customer service for specific guidance.
Required Documentation
- A copy of the passenger’s government-issued ID (e.g., passport, driver’s license) showing the correct name.
- For legal name changes, provide supporting documents such as a marriage certificate, divorce decree, or court order.
- For special circumstances (e.g., medical or military), include relevant proof (e.g., medical certificate, military orders).
Additional Notes
- Check-In Requirements: The name on the ticket must exactly match the ID presented at check-in. Discrepancies may result in denied boarding.
- Connecting Flights: For codeshare partners (e.g., Cubana de Aviación) or interline agreements (e.g., Hahn Air, Air Caraibes), name change policies may differ. Coordinate with Sunrise Airways to ensure compliance across all segments.
- Customer Feedback: Some passengers report slow response times for customer service requests, so submit name change requests as early as possible and follow up if needed.
Recommendations
- Double-Check at Booking: Ensure the name entered during booking matches the passenger’s ID to avoid correction fees.
- Request Early: Submit name correction requests well before the flight to allow processing time and avoid last-minute issues.
- Keep Documentation Ready: Have ID and legal documents prepared to streamline the process.
- Contact Promptly: For urgent corrections or special circumstances, call or visit a ticket counter for faster resolution.
