Sunrise Airways’ flight change policy allows passengers to modify their bookings under specific conditions, depending on the fare type (Basic, Plus, Premium) and timing. Below is a concise summary based on available information.
Key Points of Sunrise Airways Flight Change Policy
24-Hour Flexibility:
- You can change your flight within 24 hours of booking without penalty, provided the flight departs at least 7 days later (168 hours). This aligns with U.S. regulations supported by the Airlines Reporting Corporation (ARC).
Fare Type Conditions:
- Basic Fare: Most restrictive. Changes incur a fee (typically $50–$100 USD, depending on route and timing) plus any fare difference. Changes may not be allowed for some promotional fares.
- Plus Fare: Allows one free date change per ticket, subject to availability. Additional changes incur fees plus fare differences.
- Premium Fare: Most flexible, often allowing changes without fees, though fare differences may apply. Some conditions may still restrict changes.
- Mixed Fare Tickets: Follow the most restrictive fare’s rules in the itinerary.
Change Fees and Timing:
- Free Changes: Permitted up to 48 hours before departure for most fares, except Basic. After this, fees apply based on fare type and destination.
- Within 7 Days of Travel: Changes more than 24 hours after booking but within 7 days of departure incur a fee, unless covered by the 24-hour rule or Premium fare flexibility.
- Same-Day Changes: Not explicitly mentioned, but rebooking on the same day may be possible at the airport counter, subject to availability and higher fees.
Fare Differences:
- If the new flight’s fare is higher, you’ll pay the difference. If lower, refunds or credits depend on fare rules (often non-refundable for Basic fares).
Non-Transferable Tickets:
- Tickets are non-transferable and valid for one year from the issue date. Changes must be made before the original flight’s departure, or the ticket may lose value.
Special Circumstances:
- Fees may be waived for medical emergencies or military deployment, with verification (e.g., medical certificate). Contact customer service to request waivers.
- If Sunrise Airways changes or cancels a flight (e.g., due to technical issues or weather), they’ll rebook you on the next available flight at no cost or offer a refund. Accommodation may be provided for weather-related disruptions.
Cuba Flights:
- Flights to Cuba are currently postponed pending government approval, which may limit change options for these routes. Contact customer service for updates.
Additional Notes
- Check-In Deadlines: Ensure changes are made before check-in closes (45 minutes before international flights, 10 minutes before domestic flights in Haiti) to avoid no-show penalties.
- Connecting Flights: For codeshare (e.g., Cubana de Aviación) or interline partners (e.g., Hahn Air, Air Caraibes), change policies may differ. Contact Sunrise Airways promptly to coordinate.
- Customer Feedback: Some passengers report challenges with communication or delays in processing changes, so initiate requests early and follow up if needed.
Recommendations
- Know Your Fare: Check your ticket’s fare rules (Basic, Plus, Premium) on your confirmation email or the website to understand fees and flexibility.
- Act Early: Make changes at least 48 hours before departure to avoid higher fees.
- Contact Promptly: For urgent changes or issues (e.g., airline schedule changes), call or visit a ticket counter immediately.
- Document Requests: Keep records of change confirmations and communications, especially for fee waivers or special circumstances.
