Sunexpress Airlines Flight Change Policy

SunExpress Airlines provides various options for changing flights, with policies and fees that depend on the fare type purchased. Here's an overview:

Fare Types and Rebooking Policies:

SunEco Fare:

• Standard Policy: Rebooking is subject to a fee, and any fare difference will be charged.
• With SunFlex 3 Add-On: For an additional fee, SunFlex 3 allows one free rebooking up to 3 days before departure. If the new flight costs more, the fare difference applies.

SunClassic Fare:

• Standard Policy: Offers more flexibility with reduced rebooking fees compared to SunEco.
• With SunFlex 7 Add-On: Allows free rebooking up to 7 days before departure; fare differences may apply.

SunPremium Fare:

• Standard Policy: Provides the highest flexibility, with minimal or no rebooking fees, and includes additional services.
• With SunFlex 7 Add-On: Includes free rebooking up to 7 days before departure; fare differences may apply.

General Rebooking Guidelines:

Fare Differences: If the new flight has a higher fare, passengers must pay the difference. Downgrading to a lower fare is generally not permitted, and no refund is provided if the new fare is lower.

Rebooking Channels: Changes can be made through the "My Bookings" section on the SunExpress website or mobile app.

Name Changes: SunExpress does not permit name changes or the transfer of tickets to another passenger.

Additional Services:

Upgrading Fare Types: Passengers can upgrade their fare to SunClassic or SunPremium up to 36 hours before departure to benefit from additional services and flexibility.

SunFlex Add-Ons: These add-ons provide options for free rebooking within specified timeframes before departure, enhancing flexibility.