Norwegian Air Name Change Policy

Norwegian Air Shuttle (commonly known as Norwegian) allows name changes and corrections under certain conditions, but the policy varies depending on the fare type and timing. Here’s a breakdown:

Minor Corrections: Norwegian permits free corrections for minor spelling errors (up to 3 characters per name) if it’s clearly the same person. Larger spelling mistakes can also be corrected for free if you provide proof (e.g., passport) that it’s the same individual. This includes adding or removing a middle name or adjusting a surname due to legal reasons (like marriage), provided supporting documents are submitted.

Full Name Changes: You can change the entire name on a ticket to transfer it to another person, but this incurs a fee. The fee depends on the fare type and route:

• LowFare and LowFare+: Approximately £60 (GBP) or $75 (USD) per person, per one-way flight for short-haul routes; around £110 (GBP) or higher for long-haul flights.
• Flex and PremiumFlex: Name changes are free of charge, offering more flexibility.
• Additional service fees (e.g., £20-25 GBP/USD per person, each way) apply if changes are made via phone or at the airport rather than online.

24-Hour Window: If you change the name within 24 hours of booking (or within 4 hours if booked less than 24 hours before departure), no change fee applies, though fare differences might still be charged. This applies only to bookings made directly with Norwegian.

Time Restrictions: Name changes can be made up to 30 minutes before the scheduled departure time for most destinations. However, changes apply to all flights associated with that passenger in the booking (e.g., both outbound and inbound flights).

Legal Name Changes: For official name changes (e.g., due to marriage or divorce), you must pay the standard name change fee upfront, then contact Norwegian with documentation (like a marriage certificate) to request a refund of the fee.

How to Change:

• Online: Log into “My Travels” on norwegian.com with your booking reference and surname, then follow the prompts to edit the name. This is the cheapest and easiest option for eligible tickets.
• Airport: Visit a Norwegian service desk, though this incurs higher fees and is less convenient.

Restrictions: Name changes aren’t allowed after check-in or once the first flight in the booking has departed. If booked through a third party (e.g., a travel agent), you must contact them directly for changes, as Norwegian’s online system won’t apply. The name on the ticket must match the traveler’s government-issued ID.

Fees and Fare Differences: Beyond the name change fee, you won’t typically pay a fare difference for a name change alone (unlike flight changes), but this can vary by situation—check during the process.