Nok Air, a Thai low-cost carrier, has a name change policy that offers some flexibility compared to many airlines, though it comes with specific conditions and fees. Here’s the rundown:
Full Name Changes: Unlike many airlines that restrict name changes to minor corrections, Nok Air allows you to change the entire name on a booking. This means you can effectively transfer your ticket to someone else, which is handy if your plans change.
Corrections: Minor typos or spelling errors (e.g., "Jhon" to "John") can also be corrected, though the process and fees are the same as for a full name change.
Time Limit: Name changes must be requested at least 4 hours before the scheduled departure time. Anything closer to takeoff might not be processed.
Roundtrip Tickets: If you’ve booked a roundtrip, the name change applies to both legs of the journey—no partial changes are allowed.
Used Tickets: If you’ve already flown one segment of a multi-leg ticket, you can’t change the name for the remaining flights.
Fare Rules: The ability to change a name depends on your ticket type (Nok Lite, Nok X-tra, or Nok MAX), though all fare classes permit it with the applicable fees.
Domestic Flights: A name change fee of THB 750 (approximately USD 22 as of current exchange rates) per passenger, per booking applies, plus a service fee of THB 225 (around USD 7) per passenger.
International Flights: The fee jumps to THB 1,210 (about USD 35) per passenger, per flight, plus the same THB 225 service fee.
Additional Costs: If the new booking requires a higher fare (e.g., due to price changes since the original purchase), you’ll pay the difference. No refunds are issued if the new fare is lower.
Online: You can start the process via nokair.com under "Manage Booking" by entering your booking reference and last name. However, full name changes often require follow-up with customer service.
Airport Counter: Visit a Nok Air ticket counter at least 4 hours before departure. This option also requires immediate payment.
Documentation: For security, you may need to provide identification matching the new name, especially if transferring the ticket to someone else.
Non-Refundable: If you opt not to fly and don’t change the name, Nok Air tickets are typically non-refundable, so this policy is a way to recover some value.
Processing Time: Changes aren’t instant—plan ahead to ensure the request is completed before check-in closes.
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