Mango Airlines, a South African low-cost carrier, has specific policies regarding missed flights, commonly referred to as "no-show" situations. Here's an overview:
Automatic Cancellation: If a passenger does not present themselves for their booked flight, Mango Airlines may consider this a "no-show," leading to the cancellation of the remaining segments of the itinerary.
Advance Notification: To avoid penalties associated with no-show situations, it's advisable to contact Mango Airlines' Reservation & Ticketing as early as possible if you are unable to undertake travel on a flight for which you have a confirmed booking.
Non-Refundable Tickets: Mango Airlines flights are generally non-refundable. After confirmation of a booking, no refund or credit voucher will be granted for any cancellations or unused tickets under normal circumstances.
Exceptions: Refunds may be considered in exceptional cases, such as the death or hospitalization of a passenger, subject to the provision of relevant supporting documentation.
Rebooking: While Mango Airlines allows changes to flight dates, times, and destinations, each amendment incurs an administration fee in addition to any fare differences.
Review Fare Conditions: Before booking, carefully examine the fare rules associated with your ticket to understand flexibility and potential penalties for changes or cancellations.
Contact Mango Airlines Promptly: If you anticipate missing your flight or have already missed it, reach out to Mango Airlines' Reservation & Ticketing as soon as possible to discuss your options.
Consider Travel Insurance: Purchasing travel insurance that covers missed departures can provide additional protection and compensation in such situations.
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