Japan Airlines Missed Flight Policy

Japan Airlines (JAL) has specific policies regarding missed flights, commonly referred to as "no-show" situations, which vary based on the circumstances and the fare rules associated with your ticket. Here's an overview:

1. Check-In and Boarding Deadlines:

Check-In: Passengers must complete check-in procedures at least 60 minutes before the scheduled departure time. Failure to do so may result in denial of boarding.

Security Clearance: It's mandatory to pass through the security checkpoint at least 20 minutes prior to departure. Missing this deadline will prevent you from boarding the flight.

2. Missed Flights Due to Passenger Reasons (No-Show):

Before Departure: Cancellations and refunds can be processed online up to 3 hours before flight departure.

After Departure: If you miss your flight without prior cancellation, the ability to change or refund your ticket depends on its specific fare rules. Some fares may not permit changes or refunds after a no-show.

3. Missed Flights Due to External Factors (e.g., Public Transport Delays):

If you anticipate missing your flight due to delays in public transportation (such as trains or buses), obtain a delay certificate from the respective transport company. Present this certificate at the JAL counter to request a reservation change or refund.

4. Missed Connections Due to JAL's Operations:

Rebooking: In cases where delays or cancellations are caused by JAL, the airline will rebook you on the next available flight, including connecting flights, at no additional charge.

Expenses: If the delay or cancellation occurs on the day of departure and is within JAL's control, the airline will reimburse reasonable accommodation and transportation expenses, up to prescribed limits. However, if the disruption is due to factors beyond their control (e.g., adverse weather), such expenses may not be covered.

Recommendations:

Review Fare Conditions: Before traveling, familiarize yourself with the fare rules associated with your ticket to understand the policies regarding changes, cancellations, and refunds.

Timely Arrival: Ensure you arrive at the airport well in advance of the check-in and security clearance deadlines to avoid potential issues.

Immediate Communication: If you anticipate any delays or issues reaching the airport, contact JAL as soon as possible to discuss potential options.