Iberia Airlines' policies for missed flights vary based on the circumstances and ticket conditions. Here's an overview:
1. Missed Connections Due to Iberia's Operations:
If you miss a connecting flight because of delays or schedule changes caused by Iberia, the airline will assist you by:
- Rebooking: Providing updated travel information and a new boarding pass for the next available flight to your destination.
- Accommodation and Meals: Offering meals, refreshments, and accommodation if necessary, depending on the length of the delay and individual circumstances.
2. Missed Flights Due to Passenger Reasons:
If you miss your flight due to personal reasons, the options available depend on your ticket's fare conditions:
- Refunds and Changes: Some fares may allow changes or refunds, possibly with a penalty fee. If you purchased the "Flexible Ticket" option, you might have more flexibility. Check the specific terms of your ticket in the "Manage your booking" section on Iberia's website or contact their booking offices.
3. Compensation for Delays and Cancellations:
Under certain circumstances, you may be entitled to compensation:
- Flight Delays: If your flight is delayed by two hours or more (for flights up to 1,500 km) or by longer periods for longer flights, Iberia provides assistance such as meals, refreshments, and communication facilities. If the delay exceeds five hours, you may opt for a refund or re-routing.
- Flight Cancellations: If your flight is canceled, Iberia offers options like reimbursement or re-routing. Additional compensation may apply depending on the situation.
Recommendations:
- Review Fare Conditions: Before traveling, familiarize yourself with the terms and conditions of your ticket, especially regarding changes and refunds.
- Contact Iberia Promptly: In case of any issues, reach out to Iberia's customer service as soon as possible to explore available options.
