Hainan Airlines Missed Flight Policy

Hainan Airlines' policy regarding missed flights depends on the cause of the missed departure:

1. Reasons Attributable to Hainan Airlines:

If you miss your flight due to reasons within Hainan Airlines' control, such as flight delays or cancellations, the airline offers the following options:

Rebooking or Endorsement: You can request an involuntary ticket change. Hainan Airlines or its sales agents will assist you in rebooking or endorsing your ticket to another airline, subject to seat availability or the other airline's consent. No change fees or fare differences will be charged.

Refund: If you prefer not to travel, you can request a refund. In such cases, the involuntary refund policy applies, and no refund or service charges will be deducted.

2. Reasons Not Attributable to Hainan Airlines:

If you miss your flight due to personal reasons or circumstances beyond the airline's control, the following applies:

Ticket Changes or Refunds: You must adhere to the applicable general conditions and the specific conditions of your ticket to request any changes or refunds. This may involve paying change fees or fare differences, depending on the fare rules associated with your ticket.

Additional Considerations:

Group Tickets: For group ticket holders who miss their flight, refunds are not provided.

Special Fare Products: Certain special fare products may be non-refundable. It's essential to review the fare conditions at the time of purchase.