Garuda Indonesia Airlines Cancellation Policy

Garuda Indonesia's cancellation policies vary depending on the fare type, timing of the cancellation, and specific circumstances. Here's an overview:

24-Hour Cancellation Policy: Passengers can cancel their reservation within 24 hours of booking without incurring a cancellation fee. Cancellations made after this window may be subject to fees, depending on the fare type and timing.

Refund Eligibility: Refunds are processed as long as the ticket remains valid. For award tickets, a penalty of 20% of the total mileage applies upon refund.

Cancellation Fees: Fees vary based on when the cancellation is made relative to the flight's departure:

• More than 4 hours before departure: Penalty fees may range from 10% to 60% of the ticket price.
• Within 4 hours of departure: Higher penalty fees apply, potentially up to 60%.
• After departure: Penalties can be as high as 60%.

Flight Cancellations by Garuda Indonesia: If the airline cancels a flight due to reasons such as technical issues or adverse weather, passengers are typically entitled to a full refund. For delays exceeding three hours, passengers may receive compensation vouchers, the value of which depends on factors like distance traveled and ticket class.

How to Cancel: Cancellations can be made through Garuda Indonesia's official website, mobile app, ticketing offices, or by contacting their customer service. Online cancellations are available via the "Manage Booking" section on their website.

Special Considerations: In cases of medical emergencies or bereavement, passengers may be eligible for a full refund upon providing and verifying the necessary documentation.