Edelweiss Air, a Swiss leisure airline, has a cancellation policy that can vary based on the type of ticket you purchased, the route, and when you cancel. Here’s an overview of their general cancellation policy:
1. Refundable vs. Non-Refundable Tickets
- Refundable Tickets: If you’ve purchased a refundable ticket, you can cancel and receive a refund, minus any cancellation fees. The refund will typically be processed to your original payment method.
- Non-Refundable Tickets: Non-refundable tickets generally cannot be refunded if you cancel. However, you may be able to receive a credit for future travel or change your flight for a fee, depending on the terms of the ticket.
2. Cancellation Fees
- Non-Refundable Tickets: If you cancel a non-refundable ticket, Edelweiss Air may allow you to receive a travel credit for future flights, but a cancellation fee will apply. The amount of the fee depends on the fare class, route, and when you cancel.
- Refundable Tickets: Refundable tickets may still incur a cancellation fee, though you will be able to receive a refund minus the fee if you cancel within the allowed time frame.
3. 24-Hour Cancellation Window
- For bookings made directly with Edelweiss Air: If you cancel your flight within 24 hours of booking, you may be eligible for a full refund, as long as the booking was made at least 7 days before the flight’s scheduled departure. This is a common practice in the airline industry and applies to bookings made directly through Edelweiss Air’s website or customer service.
4. Changes to Flights
- Non-Refundable Tickets: You can generally change your flight date or route, but you will be subject to change fees and may have to pay the difference in fare if the new flight is more expensive.
- Refundable Tickets: If you have a refundable ticket, you may be able to change your flight without paying a change fee, but fare differences will still apply.
5. No-Show Policy
- If you do not show up for your flight and haven’t canceled it in advance, you will likely forfeit the full value of your ticket. Edelweiss Air generally does not offer refunds or credits for missed flights.
6. Special Circumstances (e.g., Weather, Illness)
- Flight Cancellations by Edelweiss Air: If Edelweiss Air cancels your flight due to reasons such as weather, technical issues, or other operational reasons, you are typically entitled to a rebooking on the next available flight or a full refund.
- Force Majeure (Extraordinary Circumstances): In cases of force majeure, such as natural disasters, strikes, or government-imposed restrictions, Edelweiss Air may offer a refund or a travel credit, depending on the situation.
- Illness or Emergency: If you need to cancel due to illness or a personal emergency, Edelweiss Air may offer more flexibility, but you will likely need to provide documentation (such as a doctor’s note) to avoid penalties.
7. Refund Process
- Refund Requests: If you are eligible for a refund, Edelweiss Air will process it back to your original payment method. This can take several weeks to complete.
- Travel Credit: If your flight is non-refundable and you cancel, you may receive a travel credit for future use. Make sure to check the expiration date of this credit.
8. How to Cancel:
- Online: You can cancel your flight through Edelweiss Air’s website if you booked your ticket directly through them.
- Customer Service: If you need help or cannot cancel online, you can contact Edelweiss Air’s customer service by phone or email for assistance with your cancellation or rebooking.
- Booking via Travel Agencies: If you booked through a travel agency or third-party website, you will need to contact them directly to cancel your flight, as cancellation policies may differ when booking through third parties.
9. Booking through Travel Agencies
- If you booked through a travel agency or third-party website, the cancellation process and fees may vary. It’s best to check with the agency or platform you used to book the flight for their specific policies and procedures.
