Central Mountain Air (CMA) has a cancellation policy that’s relatively straightforward, but it can depend on the type of fare you’ve purchased. Here's a general breakdown:
1. Refundable vs. Non-Refundable Tickets
- Refundable Tickets: If you’ve purchased a refundable ticket, you can cancel and receive a refund, but cancellation fees may apply, and you’ll likely need to cancel before a specific deadline (usually 24 hours prior to departure).
- Non-Refundable Tickets: These tickets typically don’t allow for refunds. However, you may be able to change your travel dates or receive a credit for future travel (usually subject to a change fee and availability).
2. Cancellation Fees
- Non-Refundable Tickets: CMA may allow you to cancel and receive a credit toward future travel, but a cancellation fee will likely apply, and this credit will often have an expiration date.
- Refundable Tickets: If cancelled within the allowed time frame, a refund can be processed, minus any applicable cancellation fees.
3. 24-Hour Cancellation Policy
- For bookings made directly with CMA: If you cancel within 24 hours of booking, you may be eligible for a full refund (provided you booked at least 7 days before the departure date). This is in line with standard industry practice.
4. Changes to Flights
- If you need to change your flight, Central Mountain Air allows changes for most tickets but will likely charge a change fee. The cost depends on factors such as ticket type and how far in advance you are making the change.
5. No-Show Policy
- If you don’t show up for your flight and haven’t cancelled it beforehand, you may forfeit the entire ticket amount, and you may not be eligible for any refund or credit.
6. Special Circumstances (e.g., Illness, Weather)
- If your flight is canceled by CMA due to weather, mechanical issues, or other reasons within their control, you’re generally entitled to a refund or rebooking.
- For situations like illness or emergencies, CMA may offer more flexibility, but this typically requires documentation (like a doctor’s note).
How to Cancel:
- Online: You can cancel or modify your booking online via Central Mountain Air’s website or customer portal, provided you meet the necessary conditions.
- Customer Service: If you need assistance or can't manage it online, you can reach out to their customer service team by phone or email for support.
It’s always a good idea to check the specific terms and conditions when you book, as fares and policies can change depending on the route and booking circumstances.
