Bangkok Airways has a "No Show Policy" that applies to all tickets issued and for travel on or after May 1, 2020. Under this policy, if a passenger fails to cancel their reservation before the flight's departure and does not show up for the flight, they are considered a "No Show." This status may result in penalties or fees, depending on the fare rules associated with the ticket.
To avoid "No Show" penalties, it's advisable to cancel or modify your booking in advance if you anticipate missing your flight. Bangkok Airways provides a user-friendly system that allows passengers to manage bookings, make changes, add services, cancel trips, and request refunds.
Refund eligibility depends on the fare type purchased. For non-refundable tickets, only unused airport and government taxes can be refunded. Passengers must apply for refunds within one year of the ticket's issue date.
If you anticipate missing your flight or have already missed it, it's recommended to contact Bangkok Airways' customer service promptly to discuss your options. They can provide guidance on available alternatives, which may include rebooking or standby travel, depending on fare conditions and availability.
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