Bangkok Airways, known as Asia’s Boutique Airline, has a clear baggage policy for carry-on and checked baggage, with allowances varying by travel class and route. Below is a concise overview based on the latest available information:
Carry-On Baggage
Allowance: One carry-on bag plus one small personal item (e.g., purse, laptop bag, camera bag) per passenger, except infants.
Weight: Maximum 5 kg (11 lbs) for the carry-on bag, across all ticket types.
Dimensions:
- Airbus A319/A320: 56 x 36 x 23 cm (22 x 14 x 9 inches), including handles, wheels, and side pockets.
- ATR 72: 50 x 36 x 23 cm (19.7 x 14 x 9 inches).
- Personal item: Must fit under the seat (no specific size limit provided, but typically smaller, e.g., 40 x 30 x 20 cm).
Additional Items: Diaper bags, assistive devices (e.g., canes, wheelchairs), duty-free items, and jackets do not count toward the allowance.
Restrictions:
- Liquids, aerosols, and gels in carry-on must follow the 3-1-1 rule: containers of 100 ml (3.4 oz) or less, in a single 1-liter (1-quart) transparent, resealable plastic bag, one bag per passenger.
- Prohibited items include toxic chemicals, flammable liquids, lithium batteries over 160 Wh, and biologically hazardous substances.
- E-cigarettes are allowed in carry-on only (no use on board). Acupuncture needles are prohibited in the cabin.
- CPAP/POC devices are permitted but must have water removed for security checks. Lithium-ion batteries (100–160 Wh) are limited to two per passenger in carry-on.
Checked Baggage
Allowance (weight-based, not piece-based):
- Economy Class: 20 kg (44 lbs) for adults/children, 10 kg (22 lbs) for infants.
- Premium Economy: 30 kg (66 lbs) for adults/children, 10 kg for infants.
- Blue Ribbon Class (Business): 40 kg (88 lbs) for adults/children, 10 kg for infants.
- FlyerBonus Members: Additional allowance based on membership tier (e.g., Priority: +5 kg, Premier: +20 kg).
Dimensions: Total combined dimensions (length + width + height) must not exceed 158 cm (62 inches). No single bag can exceed 32 kg (70 lbs); heavier bags must be repacked.
Excess Baggage Fees:
- Domestic (Thailand): THB 100–180 per kg (approx. USD 3–6/kg), depending on purchase timing.
- International: USD 8–60/kg, varying by route/zone (e.g., THB 240–450/kg for specific zones, effective since June 2019).
- Prepaid baggage (purchased at least 4 hours before departure via website, call center, or ticketing office) saves up to 50% compared to airport rates.
- Non-refundable, non-transferable, but can be carried over to a new flight if changed 48 hours prior due to delay/cancellation.
Restrictions:
- Fragile/perishable items (e.g., electronics, artwork, fresh food, jewelry, passports) are not allowed in checked baggage; Bangkok Airways is not liable for damage/loss.
- Dangerous goods (e.g., explosives, flammable substances, corrosives) are prohibited unless pre-approved.
- Single bags over 32 kg or hazardous items must be shipped as cargo.
Additional Notes
Through-Check Baggage: Available for same-day connections with partner airlines, but new policies may require re-checking bags for non-partner connections. Confirm with Bangkok Airways.
Lost/Damaged Baggage: Report at the airport immediately for a Property Irregularity Report (PIR). Claims must be filed within 7 days. Contact local Bangkok Airways office or call +66 2 270 6699.
Check-In:
- Domestic: 90 minutes before departure; counters close 40 minutes prior.
- International: 120 minutes before; counters close 50 minutes prior.
- Online check-in: 24 hours to 1 hour before departure.
Strictness:
- Checked baggage weight is strictly enforced with digital scales (20 kg limit for Economy). Multiple bags are allowed if total weight is within allowance.
- Carry-on weight (5 kg) is rarely checked, but size limits are enforced, especially on ATR 72 flights due to smaller overhead bins.
