When choosing to travel by air, you should be well aware of the potential problems that are tied to it. These may include delays or sudden revocations. To provide assistance to the customers in such cases, this carrier has given the Air Serbia cancellation policy. This policy assumes importance when flights are to be revoked, refunded, or rebooked.
What is the cancellation policy for Air Serbia?
For free cancellation, you must cancel your flight tickets at least 7 days before the scheduled departure and 24 hours before booking a new flight. If you aim to be eligible to make Air Serbia flight ticket cancellation and refund requests, you will have to obey all the conditions given under the policy. By following these regulations:
- Only the passengers who have made their reservations using the official sources of the airline will be bound by the rules of this policy.
- The involvement of third-party agencies in the reservation process might alter the implementation of this policy.
- In case the airline revokes your bookings under the circumstances of force majeure, you will have the right to claim compensation.
- A fee may be charged during the process of cancellation.
- The amount of this fee depends on various factors and might get altered.
- Refunds can be availed both in terms of money and in terms of vouchers as well.
- You will be let know at the time of booking if your ticket is eligible for a refund or not.
- The applicability of the 24-hour reversal policy depends on your arrival destination and the flight itinerary.
- Travelers will be permitted to apply for a refund even when they have not revoked their bookings. However, this refund can only be accessed in the form of a voucher.
- Based on the time of your request, you can utilize the different options to revoke your booking.
How to Cancel Air Serbia Flight?
Depending on the travelers’ requirements and competency, they might require different methods to reverse their flights. Keeping this in mind, this carrier offers two main options to undo the trips. These methods can be used for both Air Serbia flight ticket cancellations and refunds.
- Online option via the official site of the carrier
- Online through Social Media
- Offline option by connecting with the airline agents
Although both these options yield the same results of flight revocation, their operating procedure differs. You will only be able to make the required alterations when you properly know the procedure for doing so. Below is a detailed explanation of each of these procedures.
Method 1: Online Cancellation via the Official Site
If you are looking to revoke your flight in the quickest way possible, the online option might be the right fit for you. Further, it is also suitable for passengers who wish to cancel their long-distance trips. It is easy to follow and simple to understand as well.
Under this option, you will have to visit the main website of the carrier and provide your details accordingly. The detailed steps of the online process are described here as follows:
- Open the official website of the airline.
- Click on My Trips Options to get your Booking.
- Enter, “Booking code” and “Surname“
Method 2: Offline Cancellation Procedure
For last-minute requests, Offline is the best suitable option. You will not have to go through the hassle of logging in with your details. For Offline Cancellation, there are two ways:
Customer Services:
For any information regarding your flight cancellation or refund requests or complaints, fill out our contact form. Air Serbia will do its best to respond in a timely manner.
- Fill these information
- First name
- Last name
- Email *
- Phone Number
- Company Name
- Type your Message
Does Air Serbia have 24 hour Cancellation Policy?
Yes, Air Serbia has 24 hour cancellation policy, passengers who cancel their flights within the first 24 hours of booking will not have to pay any additional charges. This will be applicable when the ticket has been purchased at least 7 days before the official take-off of the flight.
Voucher Eligibility on Air Serbia Airlines
When you reverse your booking on this airline, you will be able to access a refund in the form of a voucher. However, to be eligible to receive this voucher after canceling Air Serbia flight tickets, you will have to meet certain criteria. These may include some basic conditions and certain strict criteria.
- Vouchers will be awarded when the airline cancels your booking as well as when you yourself do it.
- Passengers will be able to transfer their vouchers to other travelers.
- Credit vouchers can be availed in case of group reservations as well.
- Usually, you will be able to avail of your vouchers within 20 days from the date of request.
- Passengers should not send different requests for the same voucher.
- The vouchers will be of the same value as the ticket.
- Any amount of ancillary fee paid during the reservation process will be included in the money-back offer.
- To obtain the benefits of this voucher, you must claim it before the expiry of the validity period.
- In case you wish to use this voucher for booking a new flight whose price is more than that of the original ticket, you will have to pay the difference in fare.
- However, the value of the voucher cannot be converted into cash nor can it be exchanged.
- A separate set of baggage rules apply to the purchases made using these vouchers.
Air Serbia Canceled Flights Notifications
When the carrier is compelled to discontinue the trips of the flyers due to certain unavoidable circumstances, it follows a standard procedure to notify the customers. Hence, to be informed of these updates regarding Air Serbia’s canceled flights, it is important to be registered on the official site.
- An email, regarding the revoked booking, will be sent to the passenger’s registered address. This will be done well in advance of the flight’s take-off.
- Passengers will also be informed via SMS or text message.
- In emergencies, personal calls will be made to travelers.
- Updates about the flights’ status will be posted on the main site of the carrier as well.
What are the Other Options Available after Canceling Flights?
Upon the reversal of your ticket, you will be given a few options. This depends on the reason for your Air Serbia ticket cancellation, whether voluntary or mandatory. In case you have chosen to revoke your booking voluntarily, the Air Serbia flight ticket cancellation policy offers the following possibilities:
- Rebooking an alternative flight to the same destination
- Refunds in terms of money
- Refunds in vouchers
In case you had to discontinue your trip because of the airline, the following options can be accessed:
- Monetary refunds
- Refunds as vouchers
- Option to change the travel date for free within 7 days of the cancellation
- Destination change within 7 days without any additional payment
What can Happen if Air Serbia Cancels My Flight?
When the airline is unable to accommodate the passengers due to external factors, it has no choice but to reverse the reservations. To avoid the inconvenience caused to the passengers due to such sudden revocations, the Air Serbia flight delay compensation has been determined.
As per the Air Serbia ticket cancellation policy, compensation will only be offered when the flight has been revoked due to a reason that is well within the airline’s control. These might include:
- Overbooking
- Technical issues
- Mechanical problems
- Delay of the on-board services
- Problems related to baggage
- Overloading
- The nonavailability of the pilot
In all the above-mentioned cases, the following benefits will be offered to the affected passengers:
You can choose between rerouting or reimbursement.
- In case you go for the reimbursement option, the entire value of the ticket will be refined in the original mode of payment within 7 working days.
- If you have already utilized a part of the ticket, then reimbursements will only be offered on the parts left unused.
- When you wish to go with the rerouting option, the next available flight will be arranged to the same destination.
- You will also be given the option to choose a date convenient to you for the reassigned flight.
- In case the new flight is scheduled to take off from another airport in the same city or town, the airline will cover any transportation charges incurred.
You can avail of complementary and service benefits as follows:
- Depending on the waiting time, you will be offered free meals, snacks, and drinks.
- Two free telephone calls can be made to your friends or family.
- Passengers will be permitted to send fax messages, emails, or telex messages without incurring any additional charges.
- When the rerouted flight is scheduled for a day later than the ordinal date of departure, you can spend the night in free hotel accommodation.
- The Air Serbia canceled flight ticket compensation policy also covers the cost of the transportation charges to and from the hotel.
- Your compensation will be reduced by 50% when the airline is ready to provide a standby flight to the same destination.
- When the time of take-off of the alternative flight does not exceed the time of take-off of the original flight by two hours on flights less than 1500 km, your compensation will be reduced.
- The same condition is applicable when the delay in take-off does not exceed 3 hours on flights between 1500 and 3500 km and 4 hours on flights more than 3500 km.
For the compensation amount to be credited back to your account, you must first file a claim. To do so, you may follow the steps given below:
- Go to the official site of the airline and navigate to the Passenger Support section.
- Here, go to the “Complains and Compliments” page.
- Select the “Complaint” option and you will be provided with a list of categories you can choose from.
- Select the “Flight” option under which more options will be available.
- From there, you will have to check the “cancellation” tick box.
- Then, click on the “fill in the form” button highlighted in red.
- You will now have to complete filling in information under three different sections:
- Personal Information
- Your Itinerary
- Bank Account
- Under the personal information section, you will be asked about your first name, contact number, home address, and so on. The itinerary and bank account sections require details regarding your flight and bank respectively.
- After you have carefully filled out all the sections, you can finally send your request using the “send request” option.
- You will receive a confirmation mail regarding the compensation for your Air Serbia canceled flight.
Eligibility of Claiming a Compensation
As per the Air Serbia cancel flight ticket policy, you will only be eligible to receive compensation if you have booked your flight directly with the airline officially. Similarly, other conditions also determine your eligibility. These are as follows:
- When your arrival and departure flight is associated with ECAA and complies with its regulations, you will be deemed eligible.
- Your reservation on the said flight is confirmed.
- You will have to possess all the documents needed during the check-in process or any other time during the boarding process.
- Reservations made under the “Etihad Guest” category will also be permitted to avail the benefits of sudden cancellations.
Once your compensation request is finalized, you will receive the amount either through bank transfer or via an EMD voucher, as per your choice.
Non-Eligibility of Claiming a Compensation
Under some circumstances, passengers will not be allowed to claim compensation irrespective of the reason for the cancellation of the ticket. These instances include the following cases:
- When the information regarding the revocation has been given to the passengers at least 2 weeks before the scheduled departure of the flight.
- The notification about the reversal of the flight was updated around seven days in advance but a stand-by flight was offered less than 2 hours before the flight took off.
- When you are able to reach your arrival destination only 2 hours later than the original time although the update was given seven days before the cancellation.
- When your ticket is booked under a special category of reduced prices for whatsoever reason.
- When the airline has appropriate evidence that the flight has been revoked due to circumstances outside its control like:
- Bad weather
- Increased air traffic
- Government orders
- Strikes and attacks
- Storms
- No amount of monetary refund will be offered under all the above-mentioned situations.
Compensation in Case of Denied Boarding
Passengers will not be permitted to board their flight when the aircraft is overbooked although the passenger has duly complied with the check-in process. In such a case, the airline will take the following measures under the Air Serbia ticket cancelation policy:
- The airline will first make sure there are any volunteers who are willing to give up their reservation.
- Such volunteers will be offered benefits in exchange for them giving up their seats.
- These benefits will be decided by an agreement between the carrier and the volunteer.
- If there are no volunteers, then all the compensatory benefits mentioned above will be available to all the affected and inconvenienced travelers.
Sometimes, the fliers can be denied boarding not due to overbooking but due to factors like health or security issues. In such cases, compensation will not be offered to the passengers.
