Air New Zealand Flight Change Policy

Air New Zealand's flight change policies vary based on the fare type you've purchased. Here's an overview:

General Guidelines:

Online Changes: Making changes through Air New Zealand's website is encouraged, as service fees are waived for online modifications.

Fare Differences: When changing flights, any difference between the original fare and the new fare must be paid.

Fare-Specific Policies:

Seat Fare:

• Before Departure: Changes are permitted with a $50 change fee per person; a fare difference may also apply.
• On the Day of Travel: Changes to another flight on the same day, same origin/destination are allowed before departure with a $50 change fee; a fare difference may also apply.

Seat+Bag Fare:

• Before Departure: Changes are permitted with a $50 change fee per person; a fare difference may also apply.
• On the Day of Travel: Similar to Seat Fare, changes are allowed with a $50 fee; fare differences may apply.

FlexiChange Fare:

• Before Departure: No change fee; fare differences may apply.
• On the Day of Travel: Date and route changes are permitted; fare differences may apply.

FlexiRefund Fare:

• Before Departure: Fully refundable with no refund fee if canceled prior to departure.
• On the Day of Travel: Changes are permitted; fare differences may apply.

Important Considerations:

Service Fees: Handling charges apply when changes or bookings are made through Air New Zealand's Contact Centre; these fees are waived for online changes.

Fare Rules: Each fare type has specific inclusions and flexibility. It's essential to check the fare rules applicable to your booking, which are noted on your E-ticket receipt.

Refunds: Cancellation fees vary depending on your fare type. For refundable fares, cancellations are allowed prior to departure, subject to a fee. Non-refundable fares may not be eligible for refunds.

How to Change Your Flight:

Online: Visit the Manage Booking section on Air New Zealand's website to make changes.

Contact Centre: For assistance, contact Air New Zealand's Contact Centre