Mango Airlines, a South African low-cost carrier, has a cancellation policy that varies depending on the ticket type, timing, and specific circumstances. Here's a general overview of Mango Airlines' cancellation policy:
1. Refundable Tickets
- Refundable tickets can be canceled, and you will receive a full refund, but cancellation fees may apply.
- The amount of the refund will depend on the fare rules, and if you cancel closer to the flight departure, the refund will likely be smaller.
- Refunds are typically processed back to the original form of payment, but it can take a few weeks to receive the funds.
2. Non-Refundable Tickets
- Non-refundable tickets generally cannot be refunded if canceled, except in special circumstances such as if Mango Airlines cancels or significantly changes the flight.
- You may still be able to change your flight, but a change fee and any fare difference will apply.
- In some cases, you may receive a travel credit or voucher for future use if you cancel your non-refundable ticket. This varies depending on the fare rules and specific conditions at the time of booking.
3. Cancellation Fees
- Cancellation fees apply to both refundable and non-refundable tickets, but the fees are generally higher for non-refundable fares.
- For non-refundable tickets, the cancellation fee can range from a small fixed amount to up to 100% of the ticket price, depending on how close you are to the departure date.
4. 24-Hour Cancellation Policy
- Mango Airlines does not have a standard 24-hour cancellation policy like some other airlines, where you can get a full refund within 24 hours of booking.
- For this reason, if you know you need to cancel or change a flight, it’s advisable to do so as soon as possible to minimize any fees.
5. Flight Changes
- You can generally change your flight with Mango Airlines, but this comes with a change fee and any fare difference between your original ticket and the new one.
- Flight changes are only allowed up to a certain point before departure (usually 2 hours before the scheduled departure for domestic flights).
- The closer you are to the departure date, the more expensive the change fees will likely be.
6. No-Show Policy
- If you don’t show up for your flight and have not canceled it in advance, your ticket will be forfeited, and you will not be eligible for a refund or credit.
- If you know you are going to miss your flight, it’s a good idea to contact Mango Airlines as early as possible to explore options for rebooking or cancellation.
7. Special Circumstances (e.g., Airline Cancellations or Emergencies)
- If Mango Airlines cancels or significantly delays your flight, you will be offered a full refund or rebooking on another flight.
- In cases of personal emergencies (e.g., illness or death), Mango may offer some flexibility, but you would need to provide appropriate documentation to be considered for a refund or rebooking.
8. How to Cancel
- Cancellations can typically be made online via the Mango Airlines website or mobile app.
- Alternatively, you can contact their customer service for assistance with cancellations, changes, or refunds.
- If you booked through a third-party travel agent or website, you will need to contact them directly to make any changes or cancellations.
9. Exceptional Circumstances
- In the case of extraordinary circumstances (such as a natural disaster, travel restrictions, or a global pandemic like COVID-19), Mango Airlines may offer more flexibility, including waiving cancellation fees or allowing free changes.
- Check Mango Airlines’ website or contact their customer service for specific updates or exceptions.
10. Refund Process
- Refunds are processed according to the ticket type and fare rules. Typically, refunds take a few weeks to process, and if you booked through a third-party service, it could take longer.
- Refund requests can be made via their website or through customer support.
