Juneyao Airlines has a cancellation policy that can vary depending on the type of ticket purchased, as well as other factors such as the route and time of cancellation. Here’s a general overview of the policy:
1. Refundable Tickets
- Refundable tickets can be canceled for a full refund, but you will typically be charged a cancellation fee.
- The amount of the fee may depend on how early you cancel and the specific conditions of the fare.
- Refunds are usually issued to the original method of payment.
2. Non-Refundable Tickets
- Non-refundable tickets generally cannot be refunded unless the airline cancels or significantly changes your flight.
- You might still be able to change your flight, but a change fee and any difference in fare will apply.
- In some cases, you may be able to receive a travel voucher or credit for future use if you cancel a non-refundable ticket.
3. Cancellation Fees
- Cancellation fees for non-refundable tickets can range from a small percentage to up to 100% of the ticket price, depending on how close to the departure date you are.
- The closer you are to your flight departure, the higher the cancellation fee.
- Fees can also differ for domestic and international flights.
4. 24-Hour Cancellation Policy
- Juneyao Airlines does offer a 24-hour cancellation policy for tickets booked directly with the airline. This means if you book a flight and then cancel it within 24 hours, you may be eligible for a full refund, provided the flight is more than 7 days away.
- However, this policy may not apply to all ticket types, so it’s essential to double-check the conditions during booking.
5. Flight Changes
- If you need to change your flight, you can do so, but change fees will likely apply, plus any difference in fare between the original and the new flight.
- Changes should generally be made well in advance of the departure date, as last-minute changes may come with higher fees.
6. Special Circumstances
- If Juneyao Airlines cancels your flight, significantly delays it, or there are extraordinary circumstances (such as government restrictions or health emergencies), you will typically be offered a refund or the option to rebook for free.
- In case of personal emergencies (such as illness or death), you may need to provide supporting documentation to request a refund or rebooking.
7. How to Cancel
- Cancellations can typically be made online through the Juneyao Airlines website or mobile app, or by contacting their customer service center.
- It’s important to review the exact terms during booking and follow up with customer service to ensure your cancellation request is processed correctly.
