Hainan Airlines' cancellation and refund policies vary based on whether the cancellation is voluntary or involuntary, as well as the fare type and specific circumstances. Here's an overview:
Voluntary Refunds: If you choose to cancel your flight for personal reasons:
- Unused Tickets: You may receive a refund after deducting applicable service charges or cancellation fees.
- Partially Used Tickets: The refund amount will be the difference between the fare paid and the applicable fare for the used portion, minus any service charges or cancellation fees.
Involuntary Refunds: If the cancellation is due to reasons such as flight cancellations, significant delays, or schedule changes initiated by Hainan Airlines:
- Unused Tickets: A full refund of the fare paid will be provided.
- Partially Used Tickets: The refund will cover the unused segment(s) of the journey without any deduction for service charges or cancellation fees.
24-Hour Cancellation Policy: For flights to or from the United States, Hainan Airlines allows passengers to cancel their reservation without penalty within 24 hours of booking, provided the reservation is made at least one week prior to the flight's departure.
Refund Process: To request a refund:
- Ticket Purchased Directly from Hainan Airlines: Contact Hainan Airlines' ticket office or customer service.
- Ticket Purchased Through a Travel Agency: Reach out to the respective agency to process the refund.
Refunds are typically processed within seven business days upon receiving a valid request, excluding the time taken by financial institutions to complete the transaction
Important Considerations:
- Non-Refundable Tickets: Some fare types may be non-refundable. It's essential to review the fare conditions at the time of purchase.
- Refund Currency: Refunds are made in the currency used for the original payment or in the currency of the country where the ticket was purchased or refunded, subject to local laws and regulations.
