Tiger Airways Name Change Policy

It seems there might be some confusion with your request. "Tiger Airways" could refer to different airlines depending on the region, as the name has been used by multiple carriers that have either rebranded, merged, or operate independently. The most prominent ones are Tigerair Australia, Tigerair Taiwan, and the former Tiger Airways Singapore (now merged with Scoot). Since you asked about "Tiger Airways" without specifying a location, I’ll assume you mean the original Tiger Airways Singapore, but I’ll clarify the status and provide a general policy overview based on its historical context. If you meant a different Tiger Airways (e.g., Australia or Taiwan), please let me know, and I’ll adjust accordingly.

Tiger Airways Singapore was a low-cost airline founded in 2003, headquartered at Singapore Changi Airport. It rebranded to "Tigerair" in 2013 and fully merged with Scoot on July 25, 2017, ceasing operations under the Tigerair name in Singapore. Tiger Airways Singapore no longer exists as a standalone entity, so its name change policy is no longer active or applicable. However, I can outline what its policy likely was based on historical practices of Tigerair Singapore before the merger, as low-cost carriers tend to follow similar frameworks.

Historical Tiger Airways (Singapore) Name Change Policy

Before its merger with Scoot, Tiger Airways Singapore allowed name changes under specific conditions, typical of budget airlines aiming to balance flexibility with revenue protection:

Minor Corrections: Small errors (e.g., typos like "Jonh" to "John") could often be corrected for free if requested shortly after booking (e.g., within 24 hours) and if the change didn’t alter the passenger identity. Proof like a passport was required to verify the correction.

Full Name Changes: Changing the passenger entirely (e.g., transferring a ticket to someone else) was permitted but came with restrictions:

• Fees: A name change fee was charged per passenger per flight sector, often around SGD 70-100 (roughly USD 50-75), plus any fare difference if the new booking rate was higher than the original. No refunds were issued if the new fare was lower.
• Timing: Changes had to be made at least 4 hours before departure, typically through the airline’s call center or website (e.g., "Manage Booking" section).
• Restrictions: The itinerary (route and dates) couldn’t be altered during a name change—any additional modifications required a separate fee or rebooking.

Process:

• Online: Passengers could log into the Tigerair website with their booking reference and last name, update details, and pay applicable fees.
• Offline: Contacting the customer service hotline or visiting an airport counter was an option, though fees might have been higher for in-person changes.

No Transfers: Like most low-cost carriers, Tiger Airways didn’t allow tickets to be freely transferred without fees, as this prevents unauthorized reselling of promotional fares.

This policy aligns with Tigerair’s low-cost model, which prioritized affordable base fares while charging for flexibility. Post-merger, Scoot adopted some of these practices but has its own updated terms. For instance, Scoot now allows name changes with a fee (around SGD 60-80 per sector as of recent updates), subject to similar conditions.