Sun Country Airlines Name Change Policy

Sun Country Airlines has a name change policy that allows passengers to correct or modify names on their flight bookings under specific conditions, but it does not permit transferring tickets to another person. Here’s a breakdown of the policy based on available information:

Minor Corrections: You can fix small errors like typos or misspellings (e.g., "Jhon" to "John") without much hassle. If you booked directly through Sun Country’s website, customer service, or ticket counter, these corrections are typically free, provided the request aligns with their guidelines.

Legal Name Changes: For changes due to events like marriage or divorce, you’ll need to provide supporting documents (e.g., a marriage certificate or divorce decree). These updates are allowed, but the process and any potential fees depend on how and when you booked your ticket.

Fees:

• For flight-only tickets booked directly with Sun Country, name corrections are usually free.
• If your ticket is part of a vacation package (e.g., flight + hotel or flight + car), a fee may apply—often around $100 to $125, though this can vary based on timing and package details.
• Changes requested close to departure might incur higher costs or require rebooking.

Restrictions:

• You cannot change the passenger entirely (e.g., give your ticket to someone else).
• Route changes aren’t allowed during a name correction; the itinerary must stay the same.

How to Request:

Online: Visit suncountry.com, go to "Manage Travel" or "My Trips," enter your booking confirmation number and last name, and edit the passenger details. Submit any required documents and pay fees if applicable.

Offline: Call Sun Country’s customer service or visit a ticket counter. Have your booking details and documentation ready.

Timing: It’s best to request changes as soon as possible. Some sources suggest free corrections are more likely within 24 hours of booking, though fees may apply after that, especially if less than 60 days from departure.

The policy is designed to be flexible for genuine corrections while maintaining security and fairness. Always double-check your name against your ID when booking to avoid issues. For the most current details or complex cases (like group bookings), contacting Sun Country directly is your safest bet, as policies can shift with fare types or promotional offers.