Sri Lankan Airlines Name Change Policy

SriLankan Airlines allows name corrections under certain conditions but has strict rules regarding full name changes. Here’s a detailed overview of their name change policy based on the latest available information:

Minor Name Corrections: SriLankan Airlines permits corrections for minor errors, such as:

• Spelling mistakes or typos (typically a few characters, e.g., "Jonh" to "John").
• Adjustments due to legal changes (e.g., marriage or divorce), provided supporting documentation like a marriage certificate or divorce decree is submitted. These corrections are allowed as long as the traveler’s identity remains the same and the ticket is booked through authorized channels.

Full Name Changes: The airline does not allow transferring a ticket to another person by changing the full name. If a different traveler needs to use the ticket, the original booking must be canceled (subject to cancellation fees) and a new ticket purchased with the correct name.

24-Hour Grace Period: Minor corrections within 24 hours of booking are typically free, provided the ticket was purchased directly through srilankan.com or the SriLankan Airlines mobile app, and the flight departs at least 24 hours later. Beyond this period, fees may apply.

Fees for Corrections: After the 24-hour window, a name correction fee is charged, though exact amounts vary by situation:

• Fees can depend on the fare type, route, and timing, often starting around USD 25-50, but could be higher for complex cases.
• Additional service fees may apply if changes are made via the Contact Centre or airport instead of online.

How to Request a Change:

Online: Use “Manage My Booking” on srilankan.com with your booking reference and last name. This is limited to minor corrections on eligible tickets.

Airport/Office: Visit a SriLankan Airlines ticket counter, though this may incur higher fees.

Travel Agents: If booked through a third party, changes must be handled by the agent.

Restrictions:

• Changes must be completed before departure and typically before check-in opens.
• The corrected name must match the traveler’s government-issued ID (e.g., passport).
• Full name changes or transfers to another passenger are not permitted.
• Tickets booked via unauthorized channels may not be eligible for corrections.

Process Tips: Have your booking reference and ID ready. For legal changes, submit documents early (e.g., via email or at an office). Ensure the name matches your ID to avoid boarding issues.