Norwegian Air Shuttle allows name changes on flight bookings under certain conditions, depending on the fare type and timing. Here’s a breakdown of their name change policy based on the most current information available:
Eligibility for Name Changes: You can change the name on a ticket if you have a confirmed reservation directly with Norwegian Air. If the booking was made through a travel agent or third-party site, you’ll need to contact them to process the change.
Minor Corrections: Small spelling errors (up to three characters) can typically be corrected free of charge. For larger mistakes, corrections may still be free if you can prove it’s the same person (e.g., with supporting documents like a passport).
Complete Name Change: Transferring the ticket to another person is permitted, but it incurs a fee unless you hold a Flex or PremiumFlex fare.
LowFare and LowFare+ Tickets: A name change fee applies, typically around £60 GBP (short-haul) or £110 GBP (long-haul) per person, per way. Fees may vary by currency or route (e.g., approximately $75 USD for domestic or $100+ USD for international flights).
Flex and PremiumFlex Tickets: Name changes are free of charge.
Official Name Changes: If you’ve legally changed your name (e.g., due to marriage), you’ll initially pay the standard fee, but you can contact Norwegian afterward with documentation (like a marriage certificate) to request a refund of the fee.
Time Restrictions: Name changes can be made up to 30 minutes before the scheduled departure time for most destinations. However, changes apply to all flights in the booking (both outbound and inbound) and must be completed before the first flight departs.
Online: Log into the “Manage Booking” section on the Norwegian Air website (www.norwegian.com) using your booking reference and last name. Select “Change Name,” enter the new details, and pay any applicable fees. This is the most convenient option if the booking qualifies.
By Phone or Airport: Changes made via the contact center or at the airport incur an additional service fee (e.g., £20 GBP or $25 USD per person, per way) on top of the name change fee. Contact customer service if the online option isn’t available.
Process for Official Name Changes: Submit documentation proving the legal name change (e.g., marriage certificate or government-issued ID) when requesting a refund of the fee. This must be done after the initial change is processed.
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