Neos Air, an Italian leisure airline, has a name change policy that allows certain modifications under specific conditions, though it’s not as flexible as some other carriers. Here’s what you need to know:
Minor Corrections: Neos permits corrections to minor errors in a passenger’s name, such as typos or spelling mistakes (e.g., "Jon" to "John"). This typically applies to small adjustments and not full name changes.
Legal Name Changes: If your name has changed due to marriage, divorce, or another legal reason, Neos may allow an update, provided you submit supporting documentation (e.g., marriage certificate, updated passport).
Restrictions: Full name changes—such as transferring a ticket to another person—are generally not allowed. The ticket is tied to the original passenger’s identity, and significant alterations beyond corrections or legal updates usually require cancellation and rebooking.
Correction Fee: Minor name corrections may incur a fee, though the exact amount depends on the fare type, route, and timing of the request. Fees typically range from €50 to €100, but this isn’t universally fixed and can vary.
No Fee (Sometimes): If the correction is made shortly after booking (e.g., within 24 hours) or involves adding/updating travel document details, it might be free, depending on the ticket conditions.
Rebooking Costs: If a name change isn’t permitted and you need to cancel and rebook, you’ll face cancellation fees (if applicable) plus any fare difference for the new ticket.
Online: Log in to the Neos website (neosair.com), go to "Manage Booking," and input your booking reference and last name. Minor corrections might be possible here, though the functionality is limited.
Documentation: For legal name changes, email scanned copies of your documents (e.g., passport, legal certificate) to Neos or your agent.
Fare Rules Matter: The ability to change a name and the associated costs depend heavily on your ticket’s fare conditions. Promo fares (the cheapest option) are often stricter, while Freedom fares offer more flexibility.
Timing: Requests should be made well before departure. Last-minute changes might not be processed in time.
Charter Flights: If your flight is part of a package or charter, the tour operator’s rules may override Neos’ policy, so check with them.
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