China Southern Airlines has specific policies regarding name corrections and changes on flight tickets:
Minor Corrections: If you discover that the name on your ticket does not exactly match your government-issued identification due to a typographical error, you are required to contact the original point of purchase to address the issue. This means reaching out to the travel agency or platform where you booked the ticket. If the ticket was purchased directly from China Southern Airlines, you should contact their customer service for assistance. In some cases, this may involve refunding the incorrect ticket and issuing a new one with the correct name.
Ticket Transferability: Tickets are generally non-transferable, meaning you cannot change the name on a ticket to another person. If a significant name change is necessary, such as transferring the ticket to a different individual, you would need to cancel the existing ticket (subject to the fare's refund policy) and purchase a new one.
Matching Identification: It's crucial that the name on your ticket matches exactly with your government-issued identification to avoid issues during check-in and boarding.
Documentation: If a name correction is due to a legal name change (e.g., marriage or divorce), be prepared to provide supporting legal documents to facilitate the correction process.
It's advisable to address any name discrepancies as early as possible to ensure a smooth travel experience. Always verify the accuracy of all personal information when booking flights to prevent complications.
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