All Nippon Airways Name Change Policy

ANA Name Change Policy Overview

✅ Permitted Changes

• Minor spelling corrections (max 3 character errors)
• Legal name changes with official documentation
• Marriage/divorce name updates with certificate
• Middle name adjustments to match passport

❌ Not Permitted

• Ticket transfers between different individuals
• Complete surname changes without legal proof
• Nickname substitutions without documentation
• Changes to frequent flyer account names

Fees & Charges

• ¥5,000-¥10,000 (~35−70) per change
• Free for documented legal name changes
• Additional fare difference may apply
• Higher fees for last-minute changes

Required Documentation

• Clear passport copy showing name change
• Original booking confirmation
• Legal documents (for marriage/divorce)
• Completed Name Change Request Form

Processing Time

• 3-5 business days standard processing
• 48-hour expedited service available
• Must be completed 72 hours before departure
• No changes within 24 hours of flight

How to Request Changes

1. Online: Via ANA Website
2. Phone: ANA Reservation Center
3. Email: through customer service form
4. Airport: At ANA ticket counters

Important Notes

• Maximum 1 name correction allowed per ticket
• Changes must exactly match passport
• May require ticket reissue in some cases
• Different rules apply for award tickets
• Group bookings have special procedures