Air New Zealand allows passengers to correct minor name errors or update names due to legal reasons (e.g., marriage, divorce). However, transferring a ticket to another person is generally not permitted.
Key Points of the Policy:
Allowed Changes:
- Minor spelling corrections (e.g., "Jon" → "John").
- Legal name changes (with supporting documents like a marriage certificate or court order).
Not Allowed:
- Transferring a ticket to another person (name changes must match the original traveler’s ID).
- Major name changes without valid proof.
Name Change Process:
Online:
- Log in to Manage Booking on Air NZ’s website.
- Check if your ticket allows name changes (depends on fare type).
Customer Service:
- Contact Air NZ via phone or live chat for assistance.
- Provide booking details & supporting documents (if required).
Airport/Ticket Office:
- Visit an Air NZ sales office for in-person help.
Fees & Conditions:
Spelling Corrections: May be free or incur a small fee (depends on fare rules).
Legal Name Changes: Usually free with valid proof.
No Transfers: If you can’t travel, you may need to cancel and rebook (subject to fees).
Important Notes:
- Name changes must match the passenger’s passport or government ID.
- Changes must be made before check-in.
- Some discounted fares (e.g., "Seat" fares) may have stricter rules.
