As of March 2025, Ukraine International Airlines (UIA) has suspended regular and charter flights to and from Ukraine due to the ongoing geopolitical situation. This suspension has been extended multiple times, with reports indicating extensions until at least April 2023.
Prior to Suspension: Before the suspension of operations, UIA allowed passengers to modify their reservations, subject to the fare conditions associated with their tickets. Fees and eligibility for changes depended on the specific fare type purchased. Passengers were advised to notify the airline of any desired changes at least 24 hours before the scheduled flight.
During Suspension: With the current suspension of flights, UIA has offered passengers the option to reschedule their flights once the situation stabilizes. Additionally, passengers are eligible for a refund of the ticket cost.
Contact UIA Directly: For the most accurate and personalized information regarding flight changes, cancellations, or refunds, reach out to Ukraine International Airlines' customer service through their official communication channels.
Review Fare Conditions: Examine the fare rules associated with your ticket to understand the specific terms related to changes and cancellations.
Stay Updated: Regularly check UIA's official website or reputable news sources for updates on the airline's operational status and any changes to policies.
Third-Party Bookings: If your ticket was purchased through a travel agency or third-party platform, contact them directly for assistance, as their policies may differ.
Policy Updates: Airline policies are subject to change, especially in the current volatile environment. Ensure you have the latest information by consulting official sources.
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