Vietnam Airlines Flight Change Policy

Vietnam Airlines allows passengers to modify their flight bookings, including changes to dates, times, and destinations, subject to the fare conditions associated with their tickets. The ability to change a flight and any associated fees depend on the fare type purchased and the timing of the change request.

Key Points of Vietnam Airlines' Flight Change Policy:

Advance Notice: To avoid no-show charges, passengers should request changes at least 3 hours before the scheduled departure time.

Fare Conditions: Change fees and policies vary depending on the fare type purchased. For example:

• Premium Economy Flex (Class W):
  • Before Ticketed Flight Date: Changes are permitted without a fee.
  • On/After Ticketed Flight Date: A change fee of USD 100/CAD 150 applies per change.
• Premium Economy Classic (Class Z/U):
  • Before Ticketed Flight Date: A change fee of USD 100/CAD 150 applies per change.
  • On/After Ticketed Flight Date: A change fee of USD 150/CAD 200 applies per change.

Change Limitations: Changes are permitted to equal or higher fare classes only. Passengers must pay any fare difference in addition to applicable change fees.

How to Change Your Vietnam Airlines Flight:

Online via Manage Booking:

• For tickets issued from April 18, 2024, onwards, passengers can use the "Voluntary ticket change" feature available in the "Manage Booking" section on the Vietnam Airlines website or mobile app.

Submit a Ticket Exchange Request:

• Passengers can submit a request through the Ticket Exchange Request Form available on the Vietnam Airlines website. Ensure that requests are made at least 3 hours before the scheduled departure to avoid no-show charges.

Important Considerations:

No-Show Fees: Failing to change or refund a ticket at least 3 hours prior to departure may result in no-show fees.

Fare Differences: If the new flight has a higher fare, passengers must pay the difference. Refunds or credits for lower fares depend on the fare rules of the original ticket.

Third-Party Bookings: If the ticket was purchased through a travel agency or third-party platform, contact them directly for changes, as their policies may differ.

Policy Updates: Airline policies are subject to change. For the most current information, consult the official Vietnam Airlines website or contact their customer service directly.