Kuwait Airways provides guidelines for passengers wishing to modify their flight bookings, with policies varying based on fare conditions and timing:
Advance Notice: Passengers must contact Kuwait Airways at least 24 hours before the scheduled departure to request any changes.
Fare Conditions: Changes are subject to the fare rules associated with the original ticket. Applicable fees and fare differences may apply.
Online: Passengers can manage their bookings, including modifications and upgrades, through the "Manage Booking" section on the Kuwait Airways website.
Customer Support: Alternatively, passengers can contact Kuwait Airways' customer service or visit a local office for assistance.
Rebooking/Reissue Fees: For subsequent changes, rebooking or reissue fees will be applied as per the ticketed fare rules.
Fare Differences: If the new flight has a higher fare, passengers must pay the difference. If the new fare is lower, the ticket may be reissued without a refund of the difference, depending on fare conditions.
Codeshare Flights: For codeshare flights, fully or partially unused tickets may be reissued without penalty on Kuwait Airways-operated flights only.
Refunds: Refundable tickets may be reissued or rerouted without incurring reissue or rerouting penalties. However, any fare differences, taxes, and surcharges will apply based on the travel and ticketed date.
Timely Changes: All changes should be made at least 24 hours prior to the flight's departure.
Contact Channels: For tickets booked through Kuwait Airways' website, app, or offices, passengers can rebook by calling the Customer Service Center or visiting the nearest Kuwait Airways office.
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