Kenya Airways Flight Change Policy

Kenya Airways allows passengers to modify their flight bookings, with policies varying based on fare type and specific circumstances. Here's an overview:

General Booking Modifications:

Manage Booking: Passengers can customize their bookings, including selecting preferred meals, choosing seats, and upgrading flights, by logging into the "Manage Booking" section on the Kenya Airways website.

Administrative Fees: Changes made through certain channels may incur administrative fees. For instance, modifying a ticket via phone reservations can cost between USD 100-300, depending on the service.

Self Rebooking Service:

Eligibility: This service is available for flights that have been canceled or rescheduled by Kenya Airways.

Process:

1. Visit the Self-Rebooking Portal.
2. Enter your booking reference and last name.
3. Choose an alternative flight that suits your schedule.
4. Confirm your new flight at no additional charge.

Limitations: Self-rebooking is only available for flights affected by schedule changes, such as delays or cancellations. Flights without disruptions are not eligible for this service.

Refunds:

Non-Refundable Tickets: Passengers holding non-refundable tickets have one year from the ticket's original issue date to reschedule their travel without losing the ticket's full value, minus any applicable change fees. Additionally, passengers are entitled to a refund of applicable taxes, charges, and other fees for unused tickets.

Reconfirmation Requirement:

Kenya Airways mandates that passengers reconfirm their flights. Failure to do so may result in the cancellation of the reservation.