Avianca Airlines Flight Change Policy

Avianca Airlines' flight change policies vary based on the fare type and timing of the change. Here's a summary:

Before Flight Departure:

Basic, Light, and Classic Fares:

Changes: Allowed before flight departure, subject to a change fee, fare differences, and applicable taxes.

Flex and Business Fares:

Changes: Permitted before flight departure without a change fee; however, fare differences and taxes may apply.

After Flight Departure:

Basic, Light, and Classic Fares:

Changes: Not allowed after flight departure.

Flex and Business Fares:

Changes: Allowed after flight departure without a change fee; fare differences and taxes may apply.

Important Considerations:

Fare Differences: Any change may result in additional charges if the new fare is higher than the original.

Taxes: Differences in taxes may apply depending on the new itinerary.

Timing for Changes:

• Online: Up to 35 minutes before departure for domestic flights and 1 hour for international flights.
• Contact Center: Up to 6 hours before departure for both domestic and international flights.

Force Majeure Situations:

If you're unable to travel due to unforeseen circumstances (e.g., illness, medical incapacity, or death), you can request a refund or change your flight without additional charges. Such requests must be made within 90 days from the affected flight date and within the ticket's validity period (one year from the date of purchase).

Recommendations:

Review Fare Conditions: Before making any changes, consult the specific fare conditions of your ticket to understand applicable fees and restrictions.

Contact Avianca: For personalized assistance or clarification on policies, reach out to Avianca's customer service.