If you miss your Swiss International Air Lines (SWISS) flight, the appropriate steps and policies depend on the nature of your ticket and the circumstances surrounding the missed flight.
Automatic Rebooking: If you miss a connecting flight due to delays in your inbound journey, SWISS typically rebooks you on the next available flight to your destination at no additional cost. It's advisable to inform SWISS staff about your situation promptly.
Separate Bookings: If your flights are booked separately (i.e., not on a single ticket), missing a connection may not automatically entitle you to rebooking assistance from SWISS. In such cases, you might need to purchase a new ticket for the next available flight.
Ticket Cancellation: Failing to show up for your scheduled flight without prior notification to SWISS may result in the cancellation of your entire reservation, including any subsequent flights. This is particularly true for non-refundable tickets.
Refund Eligibility: For non-refundable tickets, missing a flight without prior cancellation may forfeit the ticket's value. However, some fare types may allow for rebooking or refunds under specific conditions, so it's essential to review your ticket's terms.
Contact SWISS Immediately: If you miss your flight, reach out to SWISS customer service promptly to discuss rebooking options or refunds.
Review Your Fare Conditions: Understand the terms and conditions of your ticket, as policies regarding missed flights can vary based on fare type and booking class.
Consider Travel Insurance: Purchasing travel insurance can provide coverage for unforeseen events, including missed flights, depending on the policy terms.
Stay Informed: Regularly monitor your flight status for any changes or delays. SWISS provides updates via text messages and their mobile app.
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