Icelandair Missed Flight Policy

Icelandair's policies for missed flights vary based on the circumstances and the fare type of your ticket. Here's an overview:

1. Missed Connections Due to Icelandair's Operations:

If you miss a connecting flight because of delays, cancellations, or diversions caused by Icelandair, the airline will assist you as follows:

• Rebooking: Icelandair will make every effort to re-accommodate you on the next available flight to your destination. If necessary, they may also arrange rebooking on other airlines.
• Accommodation and Meals: If the disruption results in an overnight stay, Icelandair will provide one night's lodging, meals, and transportation between the airport and the accommodation.
• Compensation: If your flight is delayed by three hours or more, you may be entitled to compensation, depending on the length of your journey and the delay.

2. Missed Flights Due to Passenger Reasons:

If you miss your flight due to personal reasons, the options available depend on your ticket's fare conditions:

• Economy Light and Economy Standard: These fares are non-refundable, including any carrier-imposed surcharges. However, unused government and/or airport taxes are refundable, excluding the booking fee.
• Economy Flex and Saga Premium Flex: Totally unused tickets are fully refundable, minus the booking fee. Some tickets may have a no-show fee deducted. Partially used tickets can be refunded based on a recalculation of the flown portion and the remaining value of the ticket.

3. Cancellation Protection:

Icelandair offers optional Cancellation Protection, which allows you to apply for a refund if you cannot travel due to sudden illness, an accident, an unexpected passing, or substantial damage to your home or business. This protection must be purchased during the booking process or within 36 hours of the initial reservation.

Recommendations:

Review Fare Conditions: Before booking, carefully review the fare conditions associated with your ticket to understand the flexibility and potential penalties for changes or cancellations.

Contact Icelandair Promptly: If you anticipate missing your flight or have already missed it, contact Icelandair as soon as possible to discuss your options.

Retain Documentation: In cases of flight disruptions caused by the airline, keep all relevant documentation and receipts to support any claims for compensation or reimbursement.